MEMBER SERVICES
We take care of all of the outreach and follow up to help you collect all of your past dues. We treat your customers like you do. We help you provide the highest quality customer service to your members during the process and enable you to focus on growing and managing your facility.
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We work with you to establish the right frequency of phone calls, emails and letters in order to best help your membership base keep their balances current.
OUR COLLECTIONS RESULTS
WE COLLECT 99% OF YOUR PAST DUES!!!​
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Initial member payment success ratios to Fitness Centers are often about 90%.
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Given 30 days, our member services often collect on 95%.
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Given 60 days, we often collect on 98%.
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Given 90 days, we often collect on 99%.
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When a payment fails on the initial attempt, our call center does a phenomenal job of politely, professionally and effectively collecting on the past dues through phone calls, emails and letters. We also save you the high dollar cost that a collections agency would charge.
